Terms & Conditions and Privacy Policy
Abels Residential takes data protection law very seriously. Please read this policy carefully as it has been put together to give you more information on the data we hold on you and what we do with that data.
We want you to know that Abels Residential respects the information we hold on you and you can trust us to respect your privacy and keep your personal information safe.
- We will be transparent about the information we are collecting and what we will do with it.
- We will use the information you give us for the purposes described in our Privacy Policy, which include providing you with services you have requested and enhancing your experience with Abels Residential.
- We will also use the information to help us understand you better so that we can give you information of legitimate interest to you.
- If you tell us you don't want to receive messages we will stop sending them. We will continue to send essential information relating to a property or service you have with Abels.
- We will put in place measures to protect your information and keep it secure.
- We will respect your data protection rights and aim to give you control over your own information.
Key Terms
We, us, our, Abels: Abels Residential
Personal information, information, data: Any information relating to an identified or identifiable person
Personal Information We Collect
- Name
- Email address
- Postal address
- Telephone number
- Payment information and bank account details
- Telephone recordings when you call our customer service line
- Bank statements, passport, driving licence, utility bill or other documents required for right to rent checks and anti-money laundering purposes
Abels Residential will only use and acquire personal data when one of the following applies: consent, contract, legal obligation, vital interests, public task or legitimate interest.
How Your Personal Information Is Collected
We may collect information about you from a range of sources, including directly from you over the phone, via our contact form, or by email. Sometimes you might give consent implicitly, such as when you send us a message by email to which you would reasonably expect us to reply.
What We Use Your Personal Information For
| Purpose | Legal Basis | Our Explanation |
|---|---|---|
| Set up your user account | Legitimate interest | Process efficiency in dealing with such activity. |
| Notify you of the sales/letting process | Legitimate interests | Process efficiency and service improvements. |
| Detect, investigate and report financial crime | Legal obligation / legitimate interests | Complying with legal obligations. Developing how we deal with financial crime. |
| Marketing communications | Legitimate interests | Developing products and services that attract and retain customers. |
| Notifying you of service enhancements | Legitimate interests | Improving customer interaction with our sites. |
| Customer satisfaction surveys and market research | Legitimate interests | Developing products and designs that attract and retain customers. |
| Maintaining network and data security | Legitimate interests | To maintain the security of our network and confidentiality of your information. |
Cookies
Cookies are pieces of information that a website transfers to your hard drive to store and sometimes track information about you. Most web browsers automatically accept cookies, but you can change your browser to prevent this, though you may not be able to take full advantage of a website if you do so.
The Abels website may automatically collect data about how you use our services in order to help us improve future functionality. We use Google Analytics, a web analysis service provided by Google.
We use two types of cookies: functionality cookies (to recognise you when you return to our site) and targeting cookies (to deliver relevant content based on your activity). These companies' use of cookies is subject to their own privacy policies.
Where Personal Information Is Held and How It Is Protected
All data is stored on our servers and office computers which are encrypted and password protected. Some data is stored on Google Drive as part of G Suite, and backups are stored on Amazon Web Services. Both Google and Abels fully comply with GDPR rules with encryption and two-step verification.
We also hold information via third parties through Winman and Vebra cloud servers, both of which have in-depth privacy policies and are fully GDPR compliant.
How Long Will Your Personal Information Be Kept
Abels retains personal data for as long as necessary to provide services, support, and to fulfil transactions you have requested, or for other essential purposes such as complying with our legal obligations and resolving disputes.
How to Delete Your Personal Data
You can request that your data be deleted by emailing callan@abelsresidential.com or writing to:
Callan Pang, Abels Residential Ltd, 14 Holly Road, Orpington, BR6 6BE
Your Rights
- You can ask us for a copy of the personal information we hold about you.
- You can inform us of any changes to your personal information, or ask us to correct it.
- In certain situations, you can ask us to erase, block or restrict the personal information we hold about you.
- In certain situations, you can ask us to send the personal information you have given us to a third party.
Information Sharing
We do not sell your personal information to any external companies. We will only share your information if you have given us explicit permission to do so. We may pass your name and contact information to selected associates such as mortgage advisers, solicitors, or approved contractors where relevant to your transaction.
How to Contact Us
Please contact us within 30 days for any requests regarding your personal information:
Callan Pang, Abels Residential Ltd, 14 Holly Road, Orpington, BR6 6BE
Updates to This Policy
Abels may update this policy when required. When changes are made we will indicate the effective date. If we make significant changes we will notify you by email or by posting notice on this site.